General FAQs
1. What is Zigzagtech?
Zigzagtech is a payment gateway provider in Pakistan, facilitating online transactions for businesses and individuals.
2. What services does Zigzagtech offer?
Zigzagtech offers payment gateway solutions, online payment processing, and merchant services.
3. How secure is Zigzagtech?
Zigzagtech uses PCI-DSS compliant security measures, encryption, and 2-factor authentication to ensure secure transactions.
Merchant FAQs
4. How do I become a Zigzagtech merchant?
Register on our website, provide required documents, and wait for verification and approval.
5. What documents are required for merchant registration?
CNIC, business registration documents, and proof of address.
6. What is the merchant registration fee?
Please contact our sales team for fee details.
Transaction FAQs
7. What types of payments does Zigzagtech support?
Credit/debit cards, mobile wallets, and internet banking.
8. What is the transaction processing time?
Real-time processing for most transactions.
9. Can I refund or cancel a transaction?
Yes, contact our support team for assistance.
Technical FAQs
10. What integration options does Zigzagtech offer?
API integration, plugin integration, and hosted payment pages.
11. What programming languages do you support?
Java, PHP, Python, and .NET.
12. How do I test my integration?
Contact our support team for test credentials and assistance.
Support FAQs
13. How do I contact Zigzagtech support?
Contact through email: support@novaconnect.com.pk
14. What are Zigzagtech's support hours?
Monday-Friday, 9am-5pm PST.
15. Can I request a callback from support?
Yes, submit a request on our website.
Security and Compliance FAQs
16. Is Zigzagtech PCI-DSS compliant?
Yes, Zigzagtech adheres to PCI-DSS standards.
17. How does Zigzagtech protect customer data?
Encryption, secure servers, and access controls.
18. What is Zigzagtech's policy on fraud prevention?
Monitoring, reporting, and cooperation with authorities.
Fee and Pricing FAQs
19. What are Zigzagtech's transaction fees?
Please contact our sales team for fee details.
20. Are there any setup or monthly fees?
Yes, contact our sales team for details.
21. How do I view my transaction history and fees?
Login to your Zigzagtech merchant dashboard.